FAQ

My downloaded video won’t play. What’s the deal?

Jeremy Powers Cross Camp downloads in .mp4 format, since it’s one of the most versatile video formats available today. No matter what computer system you’re using, a .mp4 should play on your standard video player – players like Quicktime, Windows Media Player, etc. If this is not the case, we suggest you download the VLC Media Player, one of the best free, open source video players out there today, in our opinion.

Further, make sure that your download processed without any errors. The video is about 2.2 gigabytes, and if your file is considerably less than that, chances are your download was interrupted and your file is incomplete.

Can I watch this video on my phone?

Yes, but you always have to have it on your computer first. If you try to download the video directly to your phone, it will not work, and you will use up your one download. Do NOT try to download this video file directly to your phone. To watch Jeremy Powers Cross Camp on your mobile device, download the video file to your computer first, then upload it to your mobile device.

What if my download doesn’t work?

Don’t worry. Sometimes the internet isn’t your friend. If you run into download issues, let us know. We’ll sort you out with a one-time link that will allow you to restart your download.

What if I’m out of downloads?

We don’t want people getting hold of Jeremy Powers Cross Camp without paying for it. As such, you have a limited amount of chances to download the file. If you’ve gotten it to successfully download and you’re out of downloads, you should be good to go. If you had download issues and you haven’t been able to download the file completely, let us know and we’ll solve your problem!

Where can I play this video?

Jeremy Powers Cross Camp is intended for non-commercial, personal use only. That means you can watch it in your house, apartment, hotel room, backyard, wherever, as long as you’re using it for personal use. It’s OK to watch with friends etc. As stated in our terms and conditions, it is NOT allowed to be shown in a venue where numerous people will see it, or if you’re charging admission. Even if you’re not charging admission, you’re not to show Jeremy Powers Cross Camp to large groups of people. All of this is outlined in detail in the Terms and Conditions.

Who can I show this video to?

You can show this video to yourself, your wife, your husband, your significant other, your dog or even your goldfish, as long as it’s within the realms of personal use. We just ask that you do not show it to a group of people that would be considered an audience, paying or non-paying. Can you show it to a group of your friends after ‘cross practice on a Wednesday night? Sure! Can you show it at your cyclocross clinic? No.

What about sharing this file?

We made this video extremely easy to get out to the masses. Behind The Barriers is not a big corporation, it’s just Sam Smith and Jeremy Powers, and we ask that you don’t put this video on file sharing sites, intranets, dropboxes, etc. Also, please do not transfer this file to anyone else’s computer other than your own. The video is covered by federal and state copyright laws, and if you share this file, you will be in violation of these laws. For more information, please consult our Terms and Conditions.

Do I have to be in the United States to watch this video?

No! We believe that these techniques are universal, no matter what corner of the world you’re watching from. As a result, we did not geo-restrict the file and you can watch it on any computer in any nation around the globe.

I do technique X a different way, what’s wrong with that?

Absolutely nothing! These techniques are the ones Jeremy has developed over years of practice, and the techniques that he feels are the best way to do things. This doesn’t, however, mean that they are the only way to do things, or even the right way to do them. Jeremy feels that you’ll be a better cyclocross racer if you follow his instruction, but it’s up to you to decide if those techniques are right to you!

I have a problem you didn’t cover here, who do I talk to?

We want to hear your feedback. If you have any issues or just want to chat, send an email to info@jeremypowerscrosscamp.com! We’ll do our best to respond in 24 hours.

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